1. How do I order a set?

Here is how you can place an order:

(a) Click on ‘Order Your Set’ on the top right of the page.
(b) Choose one of the pre-defined sets (E.g. 3-2 or 3-2-1 etc.). You could also choose additional sofas (1 or 2 or 3 seater) to add to your set.
(c) Click ‘BUY NOW’ and pay the total cost using our payment gateway.

2. Can I choose any combination of pieces for my sofa set?

Yes, you can choose any combination you desire. However, the combinations we have created are easy on the pocket compared to buying individual pieces and creating your own set.

3. Is the sofa customizable?

Nope. The design of the sofa is not customisable. However, we have so many design options to choose from, you’re sure to find something you love.

4. Can I provide my own fabric?

Sorry! At this point, we are unable to work with customer-provided fabrics. However, every sofa will be available in a range of exciting colour options.

5. What do I need to check for when the sofa is delivered?

(a) You should check to ensure that the fabric across the sofa is well stitched and there is no tear / gap in the stitching across the entire front, back and sides of the sofa
(b) You should ensure that there are no stains on the fabric across the entire front, back and sides of the sofa
(c) You should ensure that the sofa is steady on your floor. Different floors may have a slight incline that may not be noticeable to the naked eye; in case the sofa wobbles unevenly on your floor, we will do the needful to make sure it stands firm.

6. Will my sofa fit in through the stairs and doorway?

All our sofas are built to fit through regular stairwells and service lifts. Also, we give detailed dimensions on our website. We request you to please check and ensure before delivery that the sofa can be installed in your home through this mode. We are not in a position currently to get it crane-lifted through the balcony or any other such method.

7. Does Urban Ladder provide services such as cleaning sofa / changing cushions at a later point in time?

At this point, we are unable to assist with sofa care services such as cleaning the sofa / changing cushions. However, we can recommend using the services of a professional sofa cleaning service to ensure a longer life for your sofas.

8. Why should I buy from Urban Ladder?

We believe that the product we offer is distinctive in terms of design, comfort, quality and function and comes to you at a very attractive price. Combined with our rigorous quality process, efficient delivery and always ready-to-help customer service, we know we have an offering almost impossible to beat.

9. How do I know that the right material has been used in the sofa?

We only use the most durable, high quality materials in building your sofa be it the frame, foam, fabric or cushion.

10. How long will it take to deliver the sofa?

For Fabric & Leatherette Sofas, we take up to 3 weeks to manufacture and deliver the sofa in Bangalore & Delhi/NCR. For customers from the rest of the serviced cities, we take up to 4 weeks to manufacture & deliver the sofa. For Leather Sofas, we take up to 7 weeks to manufacture and deliver the sofa to all cities.

11 Can I return the sofa if I do not like it after I get it?

No. Since sofas are made to order, we won’t be able to accept returns or exchanges on sofas. In the case of any damages found at the time of delivery, we will replace the defective piece with a new one.

12. Will the sofa colour be exactly the same as it appears on the swatches?

While we do a Quality Check at our end for colour matching, a 5-10% variation in colour may appear in a batch depending upon conditions of production. As an industry standard, we allow for a maximum of a 10% variation. If this threshold is crossed, we reject the fabric batch. Within these limitations, we try our best to make sure that the perfect colour reaches you!

Dimensions of sofa are as per what you see on the website with the possibility of 1 inch variance. As an industry standard we allow for a maximum of 1 inch tolerance.